When I first got it, I was extremely excited. That is, until I turned it on. Within the first ten minutes of using it, the thing was freaking out on me. Great. Someone must really not want me to have a laptop or something. The brightness was turning itself down until the LED's on the screen weren't even lit up at all, making anything impossible to see. (I actually like the screen dim; Just not that dim.)
So, the first thought I had was to take it to the Apple Store and ask for an exchange. But then when I was working on a video my mom asked me if I could burn it to a DVD for her. Nope, it doesn't have a DVD burner, we got the cheapest model we could get (except for custom configuring to have 2 gigs of RAM instead of 1), so I couldn't burn DVD's. Well, she didn't take that too well, so we decided we would just get a full refund since I just got it three days ago, and we had bought the 3 year AppleCare Protection Plan, so we would get the next model up, which had the faster processor, bigger hard drive, and the DVD burner, and still had the 2GB's of RAM.
Well, to our dismay, when we walked into the Apple Store today, I walked up to an Apple "Genius", and I showed him that the screen did the funky thing, and on top of that you couldn't use the right shift key with a, q, z, or 1. Which is really annoying right now since I keep typing in RAM. He went to the back with it to scan it, and then he walked back out with a really bad look on his face. Uh oh. "We really would love to refund it, or even just give you an exchange, but since this is a custom made model, we can't give you the refund, you'd have to go to the Apple Online representatives and get a refund from them."
Damn. At this point I was kinda pissed, especially since I had loaded all my stuff, then reformatted to see if that would fix it, and then loaded all my stuff again. Sigh. So, I called the Tech Support line, and got this nice girl on the phone, told her the whole story, and then she had to put me on hold for about 20 minutes because for some reason they were so extremely busy. Finally I got hooked with some guy named Martin, who was actually a Sales Rep (thank God, someone higher up the food chain.), and he said that if I wanted a refund, they would give it to me but there would be a %10 restocking fee (why the hell would it cost $100 to restock something?!), BUT, if I ordered the new one the day I got the refund, there would be no restocking fee. But, I'm lazy, and I really don't want to wait another week for a MacBook to come in. (I don't know if it would take that long, this one did, but that was because it was custom configured), so I had to hang up on him because my parents might not have been totally up for charging over $1000 on a credit card. So later, I'm going to call and ask him how exactly it would work, and ask if I could get the refund on a card of some sort, specifically a credit card, walk into the Apple Store and get the Macbook I wanted.
I'm gonna stop writing now 'cuz Kim just posted on my Wall, and because I've got nothing else for now xD
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